This work studies main characteristics of the construction of Student Satisfaction

“

This work considers university students attending the Facultad de Ciencias Económicas y de Administración, FCEA (for its Spanish acronym), Universidad de la República as “customers” and determines tertiary education as the “service” provided to them. Information necessary to establish how the concept of Satisfaction is constructed is obtained by applying a questionnaire made up of lists of questions from the ECSI (European Customer Satisfaction Index) model. Based on that instrument, and through the Analysis of Latent Classes and the Cluster Analysis, the way in which Student Satisfaction is constructed is analyzed, as well as the way in which students are grouped based on the variables considered

”