What is it about?
The extent of citizens' trust in government determines the success or failure of e-government initiatives. Nevertheless, the idiosyncrasies of the concept and the broad spectrum of its approach still present relevant challenges. This work presents a systematic literature review on e-government trust while elaborating and summarizing a conceptual analysis of trust, introducing evaluation methods for government trust, and compiling relevant research on e-government trust and intentional behavior
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Why is it important?
A systematic review on the trust in eGovernment is the key to the success in a city's eGovernment initiative. A comprehensive understanding of the full picture is crucial for the further smart city innovation.
Perspectives
A systematic review approach is employed, ensuring the reliability and quality of research.
Ph.D. Patrick Chimeng Lai
University of Saint Joseph
Read the Original
This page is a summary of: Aspects that constitute citizens’ trust in e-government - A review and framework development, Multidisciplinary Reviews, November 2023, JABB - Journal of Animal Behaviour and Biometeorology,
DOI: 10.31893/multirev.2024023.
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