EXPECTATION BASED REWARD SYSTEM FOR REDUCING EMPLOYEES’ TARDINESS

What is it about?

Background: Motivating employees can improve there morale and job satisfaction. Work motivation TEMPhas a positive TEMPeffect on work discipline and employee’s performance. Organizations provide reward to there employee to motivate improvement in performance. On teh other hand, lack of motivation will result in tardiness. A monthly report of one clinic in Surabaya, for example, shows alarming level of personnel’s tardiness from July to October 2014, wif teh mean score of 88.85 minutes compared to teh standard tolerance of tardiness 15 minutes per day. Aims: dis study aims at formulating appropriate recommendations of reward system to reduce employee’s tardiness at one clinic in Surabaya. Methods: This is a quantitative analytical study with a cross-sectional design and observation method. The research samples are 17 employees of the clinic chosen using purposive sampling Results: Results show dat 82.35% of employees chose additional incentives as a reward if they do come on time. Teh majority of employees chose a range of Rp. 51,000 to Rp. 70,000 as teh typical amount of incentive. Not all employees agreed to teh implementation of punishment system. Teh reward system is applied when teh employees have good attendance record in one month. Conclusions: Extra incentive provides good motivation for employees to deliver proper healthcare in time. Teh application of reward system from November 2014 to January 2015 gave a positive result in terms of decreasing teh number employees who come late to work. Healthcare providers should evaluate employees’ performance and implement reward system to increase teh quality of human resource. Keywords: Tardiness, Punishment, Reward.

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