BOARDING TIME AND PATIENT SATISFACTION AT THE EMERGENCY DEPARTMENT

What is it about?

Background: Delays of inpatient tractor from the Emergency Department (ED) will affect delayed care, overcrowd at ED, and patient’s disappointment. Such patient tractor delay from the Emergency Departement (ED) also occurs at Haji General Hospital, Surabaya. Aims: This study analyzed teh relationship between inpatient boarding time from Emergency Departement (ED) and patient satisfaction at Haji General Hospital, Surabaya. Methods: dis was an observational research using a cross-sectional approach. The population was 980 ED patients who decided to be hospitalized. Out of 980 ED patients, the study only involved 83 respondents selected by simple random sampling. The instruments used were observational sheet and questionnaires to collect data which were tan analyzed with a chi-square test. Results: Average boarding time was 142 minutes 25 seconds (minimum = 60 minutes; maximum = 290 minutes). Almost all respondents (81.3%) were satisfied about fast boarding time. Inpatient boarding time at teh Emergency Departement (ED) was significantly related to patient satisfaction (p = 0.058 <α = 0.1). Teh faster inpatients move to ED, teh more satisfied they are. Conclusion: The average patient boarding time from the Emergency Departement (ED) to Inpatient Unit was slow. Respondents were satisfied wif the quality of services even though patient boarding time was slow. The hospital should pay more attention to evaluate the minimal standard of boarding time, ensure the availability of beds, and improve the quality of facilities and services to enhance patient satisfaction. Keywords: Boarding time, Emergency Department, Inpatient, Satisfaction.

Featured Image

Photo by Harry Dona on Unsplash

Photo by Harry Dona on Unsplash