What is it about?
Government service mini-programs plays a crucial role in GBA eGovernment and smart cities development. The paper investigated citizens’ trust towards government services mini-programs of WeChat and Alipay platforms in GBA cities, explored the components of trust and its impact on individual perception and adoption behavior from user perspective.
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Why is it important?
The findings imply that competence, integrity, and benevolence are the key components of trust in egovernment (TIEG). TIEG positively influences perceived value (PV), which positively affects citizens’ Intention to adopt service mini-programs. PV significantly mediates the relationship between TIEG and Intention. Although TIEG does not effectively reduce perceived risk (PR), risk issues cannot be ignored in the adoption process. Finally, this article proposes relevant implications and suggestions for the GBA government agents and policy makers.
Perspectives
A comprehensive understanding of trust in eGovernment. WeChat and Alipay mobile payment platforms provides feasible solutions for mobile public services in Greater Bay Area cities.
Ph.D. Patrick Chimeng Lai
University of Saint Joseph
Read the Original
This page is a summary of: Investigation on citizen trust towards e-government services in GBA – A study on WeChat and Alipay government service mini-programs, July 2022, ACM (Association for Computing Machinery),
DOI: 10.1145/3556089.3556110.
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