What is it about?
This paper investigates the service quality dimensions that were discussed in the previous literature at Government To Citizens - G2C.
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Why is it important?
Service quality is essential nowadays, which enable organizations to understand users' expectations of services.
Perspectives
Using the literature review methodology, the researchers were able to identify the fundamental dimensions that are common among most of the studies at e-government service quality, such as information quality, interaction quality, efficiency quality, reliability quality, transaction transparency, privacy, and security.
Associate Professor Dr. Ali Hussein Zolait
University of Bahrain
Read the Original
This page is a summary of: eGovemment service quality measurement scales: A literature review, September 2019, Institute of Electrical & Electronics Engineers (IEEE),
DOI: 10.1109/3ict.2019.8910293.
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