Selection and prioritization of knowledge management strategies as proportionate with organizations” level of maturity using fuzzy TOPSIS approach, case study

What is it about?

In this study, a paradigm for selection of suitable KM strategies was proposed based on Hansen ‎KM strategy as per maturity level of the organization’s KM. Then, knowledge conditions of a ‎research organization were evaluated, and, after maturity level of that organization’s KM was ‎assessed, different criteria of Hansen KM strategy were suggested for each level independently. ‎Research results are indicative of the fact that the intended organization is placed at the second ‎level of KM maturity. Therefore, personalization strategies are proposed for this organization ‎based on the elucidated paradigm. Moreover, Development of Work Communities and ‎Development of Face-to-Face Interactions among Staff through Continuous Meetings were ‎respectively chosen as the most significant KM strategies in this organization. ‎

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