What is it about?
This work develops a proposed solution to the challenges faced by professional service firms (PSFs), namely the challenges of cat herding, opaque quality and lack of process standardization.
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This page is a summary of: Articulating the service concept in professional service firms, Journal of Service Management, June 2017, Emerald,
DOI: 10.1108/josm-10-2015-0299.
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