All Stories

  1. A design-thinking perspective on capability development

    Article • International Journal of Operations & Production Management, April 2018, Emerald

    Ahmad Beltagui

  2. Revisiting service quality through the lens of experience-centric services

    Article • International Journal of Operations & Production Management, March 2018, Emerald

    Ahmad Beltagui

  3. Organizing for servitization: examining front- and back-end design configurations

    Article • International Journal of Operations & Production Management, January 2018, Emerald

    Ahmad Beltagui

  4. Articulating the service concept in professional service firms

    Article • Journal of Service Management, June 2017, Emerald

    Marina Candi, Ahmad Beltagui

  5. Understanding disruption in innovation ecosystems: an effectuation perspective

    Article • Academy of Management Proceedings, January 2017, The Academy of Management

    Ahmad Beltagui

  6. Setting the stage for service experience

    Article • Journal of Service Management, October 2016, Emerald

    Marina Candi, Ahmad Beltagui

  7. Designing services that create compelling customer experiences

    Article • October 2015, Wiley

    Ahmad Beltagui, Marina Candi

  8. Measuring the Deliverable and Impressible Dimensions of Service Experience

    Article • Creativity and Innovation Management, August 2015, Wiley

    Ahmad Beltagui

  9. Why Can’t We All Get Along? A Study of Hygge and Janteloven in a Danish Social-Casual Games Community

    Article • Games and Culture, June 2015, SAGE Publications

    Ahmad Beltagui

  10. Datawear

    Article • April 2015, ACM (Association for Computing Machinery)

    Ahmad Beltagui

  11. Innovation through Experience Staging: Motives and Outcomes

    Article • Journal of Product Innovation Management, October 2012, Wiley

    Marina Candi, Ahmad Beltagui

  12. Design in the Experience Economy: Using Emotional Design for Service Innovation

    Article • January 2012, Emerald

    Marina Candi, Ahmad Beltagui

  13. Experience based innovation: A typology of experience staging strategies

    Article • June 2010, Institute of Electrical & Electronics Engineers (IEEE)

    Ahmad Beltagui

  14. Design Funding in Firms: A Conceptual Model of the Role of Design in Industry1

    Article • Design Management Journal, October 2009, Wiley

    Ahmad Beltagui

  15. Towards an understanding of design leadership

    Article • June 2009, Institute of Electrical & Electronics Engineers (IEEE)

    Ahmad Beltagui

  16. The role of design in the provision of solutions and experiences

    Article • June 2009, Institute of Electrical & Electronics Engineers (IEEE)

    Ahmad Beltagui

  17. The PSO triangle: designing product, service and organisation to create value

    Article • International Journal of Operations & Production Management, April 2009, Emerald

    Ahmad Beltagui

  18. Towards a national design scoreboard: A model to enable comparison of performance between countries

    Article • July 2008, Institute of Electrical & Electronics Engineers (IEEE)

    Prof jillian Catherine macbryde, Ahmad Beltagui, Dr Peter Demian