All Stories

  1. Purpose is the new branding: understanding conscientious purpose-driven marketing and its impact on brand outcomes

    Article • Journal of Product & Brand Management, June 2024, Emerald

    Teresa Fernandes

  2. Brands as drivers of social media fatigue and its effects on users’ disengagement: the perspective of young consumers

    Article • Young Consumers Insight and Ideas for Responsible Marketers, February 2024, Emerald

    Teresa Fernandes

  3. Towards a better understanding of volunteer engagement: self-determined motivations, self-expression needs and co-creation outcomes

    Article • Journal of Service Theory and Practice, March 2023, Emerald

    Teresa Fernandes

  4. Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness

    Article • Journal of Retailing and Consumer Services, May 2022, Elsevier

    Teresa Fernandes

  5. Understanding special requests as drivers of customer citizenship behaviors: the mediating role of gratitude and satisfaction

    Article • The Journal of Marketing Theory and Practice, April 2022, Taylor & Francis

    Teresa Fernandes

  6. Revisiting the privacy calculus: Why are consumers (really) willing to disclose personal data online?

    Article • Telematics and Informatics, December 2021, Elsevier

    Teresa Fernandes

  7. Privacy concerns with COVID-19 tracking apps: a privacy calculus approach

    Article • Journal of Consumer Marketing, October 2021, Emerald

    Teresa Fernandes

  8. Volunteer engagement: drivers and outcomes on non-profits’ co-creation of value

    Article • International Review on Public and Nonprofit Marketing, February 2021, Springer Science + Business Media

    Teresa Fernandes

  9. Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption

    Article • Journal of Business Research, January 2021, Elsevier

    Teresa Fernandes

  10. Social media brand engagement in the context of collaborative consumption: the case of AIRBNB

    Article • Journal of Brand Management, September 2020, Springer Science + Business Media

    Teresa Fernandes

  11. Luxury brands and social media: drivers and outcomes of consumer engagement on Instagram

    Article • Journal of Strategic Marketing, June 2020, Taylor & Francis

    Teresa Fernandes

  12. From fandom to fad: are millennials really engaged with and loyal to their loved brands on social media?

    Article • Journal of Product & Brand Management, June 2020, Emerald

    Teresa Fernandes

  13. ‘Service with a piercing’: Does it (really) influence guests’ perceptions of attraction, confidence and competence of hospitality receptionists?

    Article • International Journal of Hospitality Management, April 2020, Elsevier

    Teresa Fernandes

  14. Understanding drivers and outcomes of lurking vs. posting engagement behaviours in social media-based brand communities

    Article • Journal of Marketing Management, February 2020, Taylor & Francis

    Teresa Fernandes

  15. Millennials Engagement and Loyalty to their Loved Brands on Social Media

    Article • January 2020, Springer Science + Business Media

    Teresa Fernandes

  16. Privacy or Personalization? Drivers, Deterrents and Moderators of Consumers’ Willingness to Disclose Personal Data

    Article • January 2020, Springer Science + Business Media

    Teresa Fernandes

  17. Relationship quality determinants and outcomes in retail banking services: The role of customer experience

    Article • Journal of Retailing and Consumer Services, September 2019, Elsevier

    Teresa Fernandes

  18. Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationships

    Article • Journal of Product & Brand Management, March 2019, Emerald

    Teresa Fernandes

  19. Customer Engagement in Social Network Brand Communities: Drivers and Impact on Brand Loyalty

    Article • January 2019, Springer Science + Business Media

    Teresa Fernandes

  20. Drivers and deterrents of music streaming services purchase intention

    Article • International Journal of Electronic Business, January 2019, Inderscience Publishers

    Teresa Fernandes

  21. The role of employee emotional competence in service recovery encounters

    Article • Journal of Services Marketing, October 2018, Emerald

    Teresa Fernandes

  22. UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORS

    Article • The Journal of Marketing Theory and Practice, March 2018, Taylor & Francis

    Teresa Fernandes

  23. Social media and sports: driving fan engagement with football clubs on Facebook

    Article • Journal of Strategic Marketing, November 2017, Taylor & Francis

    Teresa Fernandes

  24. Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews

    Article • Journal of Hospitality Marketing & Management, August 2017, Taylor & Francis

    Teresa Fernandes

  25. Drivers of Consumer Engagement with Sports Clubs on Facebook: An Extended Abstract

    Article • January 2017, Springer Science + Business Media

    Teresa Fernandes

  26. Social Media and Tourism: The Case of E-Complaints on TripAdvisor (An Extended Abstract)

    Article • January 2017, Springer Science + Business Media

    Teresa Fernandes

  27. Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars

    Article • Journal of Retailing and Consumer Services, July 2016, Elsevier

    Teresa Fernandes

  28. Customer Engagement and Loyalty: A Comparative Study Between Service Contexts

    Article • Services Marketing Quarterly, April 2016, Taylor & Francis

    Teresa Fernandes

  29. Determinants of brand relevance in a B2B service purchasing context

    Article • Journal of Business and Industrial Marketing, March 2016, Emerald

    Teresa Fernandes, Amélia Brandão

  30. The effect of self-checkout quality on customer satisfaction and repatronage in a retail context

    Article • Service Business, January 2016, Springer Science + Business Media

    Teresa Fernandes

  31. Unfairness in consumer services: Outcomes of differential treatment of new and existing clients

    Article • Journal of Retailing and Consumer Services, January 2016, Elsevier

    Teresa Fernandes

  32. How to engage customers in co-creation: customers’ motivations for collaborative innovation

    Article • Journal of Strategic Marketing, December 2015, Taylor & Francis

    Teresa Fernandes

  33. Public e-procurement impacts in small- and medium-enterprises

    Article • International Journal of Procurement Management, January 2015, Inderscience Publishers

    Teresa Fernandes

  34. Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts

    Article • January 2015, Springer Science + Business Media

    Teresa Fernandes

  35. The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium case

    Article • Journal of Strategic Marketing, May 2014, Taylor & Francis

    Teresa Fernandes

  36. Reassessing Relationships in Consumer Markets: Emotion, Cognition, and Consumer Relationship Intention

    Article • Journal of Relationship Marketing, January 2013, Taylor & Francis

    Joao Proenca, Teresa Fernandes

  37. The impact of the Internet upon bank marketing

    Article • Journal of Financial Services Marketing, September 2010, Springer Science + Business Media

    Joao Proenca, Teresa Fernandes

  38. The blind spot of relationships in consumer markets: the consumer proneness to engage in relationships

    Article • Journal of Marketing Management, February 2008, Taylor & Francis

    Joao Proenca, Teresa Fernandes