All Stories

  1. Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

    Article • Journal of Service Management, August 2020, Emerald

    Professor Sabine Benoit

  2. Showcasing the diversity of service research

    Article • Journal of Service Management, October 2017, Emerald

    Professor Sabine Benoit

  3. Linking service convenience to satisfaction: dimensions and key moderators

    Article • Journal of Services Marketing, September 2017, Emerald

    Professor Sabine Benoit

  4. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

    Article • Journal of Business Research, May 2017, Elsevier

    Professor Sabine Benoit

  5. The interplay of customer experience and commitment

    Article • Journal of Services Marketing, April 2017, Emerald

    Dr Alexander J Buoye, Professor Sabine Benoit

  6. Explaining social exchanges in information-based online communities (IBOCs)

    Article • Journal of Service Management, August 2016, Emerald

    Professor Sabine Benoit

  7. Understanding on-the-go consumption: Identifying and quantifying its determinants

    Article • Journal of Retailing and Consumer Services, July 2016, Elsevier

    Professor Sabine Benoit

  8. Warum Unternehmen sich für KoKonsum entscheiden

    Article • Marketing Review St Gallen, August 2015, Springer Science + Business Media

    Professor Sabine Benoit

  9. Contagious Effects of Customer Misbehavior in Access-Based Services

    Article • Journal of Service Research, July 2015, SAGE Publications

    Professor Tobias Schaefers, Professor Sabine Benoit

  10. Creating value in retail buyer–vendor relationships: A service-centered model

    Article • Industrial Marketing Management, January 2015, Elsevier

    Professor Sabine Benoit

  11. Does Service Employees’ Appearance Affect the Healthiness of Food Choice?

    Article • Psychology and Marketing, December 2014, Wiley

    Professor Anders Gustafsson, Professor Sabine Benoit

  12. Value Creation within a Service Dominant Logic for Marketing

    Article • October 2014, Springer Science + Business Media

    Professor Sabine Benoit

  13. Chain liability in multitier supply chains? Responsibility attributions for unsustainable supplier behavior

    Article • Journal of Operations Management, July 2014, Elsevier

    Professor Sabine Benoit

  14. Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles

    Article • Journal of Service Research, November 2013, SAGE Publications

    Professor Sabine Benoit

  15. Firms’ Intentions to Use Nonownership Services

    Article • Journal of Service Research, May 2013, SAGE Publications

    Professor Sabine Benoit

  16. Paying for convenience

    Article • International Journal of Physical Distribution & Logistics Management, July 2012, Emerald

    Professor Sabine Benoit

  17. Outlet patronage in on-the-go consumption: An analysis of patronage preference drivers for convenience outlets versus traditional retail outlets

    Article • Journal of Retailing and Consumer Services, May 2012, Elsevier

    Professor Sabine Benoit

  18. Kundenintegration 2.0 – Welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?

    Article • Journal of Business Economics, August 2011, Springer Science + Business Media

    Professor Sabine Benoit

  19. Characteristics of services – a new approach uncovers their value

    Article • Journal of Services Marketing, August 2010, Emerald

    Professor Sabine Benoit

  20. The burdens of ownership: reasons for preferring renting

    Article • Managing Service Quality, March 2010, Emerald

    Professor Sabine Benoit

  21. Retaining Customers With Shopping Convenience

    Article • Journal of Relationship Marketing, November 2009, Taylor & Francis

    Professor Sabine Benoit

  22. Wenn der Kunde mehr ist als Käufer und Nutzer — Motive kollaborativer Wertschöpfungsprozesse

    Article • January 2009, Springer Science + Business Media

    Professor Sabine Benoit

  23. Customer Integration—A Key to an Implementation Perspective of Service Provision

    Article • Journal of Service Research, November 2008, SAGE Publications

    Professor Sabine Benoit

  24. Defensive Relationship Marketing: Avoiding Decreasing Sales From Customers in Consumer Goods Mass Markets

    Article • Journal of Relationship Marketing, August 2008, Taylor & Francis

    Professor Sabine Benoit

  25. A Framework for Supplier Relationship Management (SRM)

    Article • Journal of Business-to-Business Marketing, December 2006, Taylor & Francis

    Professor Sabine Benoit

  26. Koordinationsinstrumente und deren Einsatzmöglichkeiten bei der interaktiven Dienstleistungserstellung

    Article • January 2004, Springer Science + Business Media

    Professor Sabine Benoit

  27. Innovationspotenziale von Interaktionsepisoden zwischen Kunde und Kundenkontaktmitarbeiter

    Article • January 2004, Springer Science + Business Media

    Professor Sabine Benoit

  28. Neuere Entwicklungen im organisationalen Beschaffungsverhalten

    Article • January 2004, Springer Science + Business Media

    Professor Sabine Benoit

  29. Determinants of the Demand for Healthy Food: Does Stress Suppress Health Orientation in On-the-go Consumption?

    Article • SSRN Electronic Journal, Elsevier

    Professor Tobias Schaefers, Professor Sabine Benoit

  30. Enhancing the Return on Co-Production in Online Communities

    Article • SSRN Electronic Journal, Elsevier

    Professor Sabine Benoit

  31. Gültigkeit der Charakteristika von Dienstleistungen — eine Frage des Bezugsobjektes

    Article • Springer Science + Business Media

    Professor Sabine Benoit