Using UX to find out how computing students use library and student guidance services.

What is it about?

UX (user experience) research conducted with undergraduate Computing Students to find out how they use Library and Student Guidance Services. Methods used included cognitive mapping, retrospective process interviewing and card sorting. The research found that most students struggled with academic skills, and felt they had lacked support in developing academic literacies. Students were often unaware of support services available from student guidance and the library. Many struggled to balance studying with work, commuting, or family life. Lack of time due to external commitments may be a barrier to accessing support services.

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Photo by Toa Heftiba on Unsplash

Photo by Toa Heftiba on Unsplash

Why is it important?

The research features qualitative research conducted with undergraduate students, using UX research techniques to gain a holistic view of students' experiences of support services, how they approached their assignments and what library resources they used to support their work. It highlights how students understood and engaged with support services, and what barriers might prevent them accessing support services as needed.