What is it about?
The study examines Saudis' and expats' perceptions of using electronic banking services in Saudi commercial banks. It compares Saudi and foreign expats' use of electronic banking services in commercial banks.
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Why is it important?
The results show that Saudis utilized electronic banking services more frequently than their non-Saudi counterparts and that the majority of non-Saudis claimed never to have used mobile SMS, phone banking, credit cards, or Internet banking. The resident permit (IQAMA) is a major issue.
Perspectives
The study provides empirical facts and contributes to our understanding of electronic banking technology use in a developing country.
Dr Mohamed Osman Shereif Mahdi Abaker
American University of Ras Al Khaimah
Read the Original
This page is a summary of: Usage Differences in Electronic Banking Services Between Saudis and Non-Saudis in Saudi Commercial Banks, China-USA Business Review, January 2012, David Publishing Company,
DOI: 10.17265/1537-1514/2012.01.006.
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