"What's wrong with this product?"

What is it about?

In this paper, we explore how online consumer reviews can be utilized to identify hazardous products that have previously been flagged in the European Union Safety Gate reports. Our research presents a general framework that can be beneficial for regulatory authorities, as well as a specific application to consumer electronics.

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Photo by Gary Ellis on Unsplash

Photo by Gary Ellis on Unsplash

Why is it important?

With the widespread use of e-commerce, proper oversight and regulatory compliance become increasingly difficult, if not impossible, resulting in a heightened risk of harm to consumers from unsafe products. This paper aims to show how online consumer reviews can be used as a source of information about the online sale of unsafe products.