What is it about?
How does the process of digital transformation of public services take place in Brazil and why are some services preferred by managers in the transformation process?
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Why is it important?
The digital transformation process is uneven and is linked to the preference of managers for the transformation of simpler public services. Digital public services also create barriers to access for the poorest.
Perspectives
The writing of this article is part of a broader digital governance project in the public sector.
Fernando Filgueiras
Fundacao Getulio Vargas
Read the Original
This page is a summary of: Digital Transformation and Public Service Delivery in Brazil, Latin American Policy, November 2019, Wiley,
DOI: 10.1111/lamp.12169.
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