What is it about?
This paper explores the emotion of disappointment in organizations and develops a new line of theorizing inspired by psychoanalytic object‐relations theory
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Why is it important?
The paper shows how disappointment is connected to the dynamics of blame in organizations but, when fully appreciated, can offer a way of moving beyond these dynamics by recognizing partial failure within an organization and turning it into the basis for organizational learning
Perspectives
We hope that this paper helps people to see the importance of disappointment as a potentially positive and creative dynamic in organisations if we choose to listen in different ways.
Dr Annette Clancy
University College Dublin
Read the Original
This page is a summary of: That Unwanted Feeling: A Psychodynamic Study of Disappointment in Organizations, British Journal of Management, September 2011, Wiley,
DOI: 10.1111/j.1467-8551.2011.00780.x.
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