Introducing relational dialectics on actor engagement in the social media ecosystem

What is it about?

The paper proposes a framework of AE in social media called the TASC model, an acronym of Thesis-Antithesis-Synthesis-Conflict. TASC introduces the dialectical nature of AE and discusses the contexts and levels of AE in the social media ecosystem as well as their evolving processes. The paper provides an in-depth understanding of actor engagement (AE) on social media by proposing a holistic and integrative conceptual framework. Based on a sample of 118 articles, the paper draws on the service-dominant logic (SDL)-based service ecosystem perspective combined with the tenets of relational dialectics as theoretical lenses to inform AE research in social media. The paper proposes a framework of AE in social media called the TASC model, an acronym of Thesis-Antithesis-Synthesis-Conflict. TASC introduces the dialectical nature of AE and discusses the contexts and levels of AE in the social media ecosystem as well as their evolving processes. Firms can apply the knowledge provided by TASC to gather marketing intelligence and develop marketing strategies to anticipate tensions, motivate the desired AE intensity and valence, and reinforce value co-creation in the social media ecosystem.TASC is a comprehensive framework that, for the first time, explains engagement at all levels of the social media ecosystem by combining the SDL-based service ecosystem view with the relational dialectics perspective.

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Photo by Austin Distel on Unsplash

Photo by Austin Distel on Unsplash

Why is it important?

This is a fresh approach to the concept of engagement that provides significant insights into how actor engagement co-creates and/or co-destruct value in the context of social media.

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