What is it about?
Organisations must make strategic decisions concerning ISO 9001 at each stage of the certification process: in the certification stage, in the maintenance stage and in the recertification/decertification stage. Should the organisation adopt the ISO 9001 standard or not? Should the organisation certify its quality management system or not? Should the organisation maintain the certification or not? And after the certification validity period, should the organisation abandon the certification or not?
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Why is it important?
This article identifies the most important variables that must be considered for making these strategic decisions at each stage of the process. Identifies the situations organisations may find themselves in regarding these decisions. And identifies the alternative strategic choices available for the organisation, according to its situation. Finally, the article discusses the conditions of applicability for each strategy.
Read the Original
This page is a summary of: Strategies for the ISO 9001 certification life cycle (StrategISO), International Journal of Productivity and Performance Management, October 2023, Emerald,
DOI: 10.1108/ijppm-05-2023-0224.
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