All Stories

  1. A survey on ISO 9001 decertified companies: the three stages leading to withdrawal
  2. Strategies for the stages of the ISO 9001 certification life cycle (StrategISO)
  3. ISO 9001 maintenance, decertification and recertification: a systematic literature review
  4. The factors determining the expected performance of firms after an ISO 9001 certification withdrawal
  5. Certification barriers and benefits as antecedents to internal decertification motivations
  6. Factors that affect the tendency for ISO 9001 decertification
  7. How patient inertia and peer pressure influence patient loyalty in healthcare in the information age
  8. Is poor performance the reason why companies abandon or lose their ISO 9001 certification?
  9. Business strategy implementation obstacles and failure
  10. How do firms prepare for ISO 9001 certification?
  11. How much does the loss of a ISO 9001 certificate affects the firms’ financial performance?
  12. Strategy implementation: What is the failure rate?
  13. Is TQM more difficult to implement than other strategies?
  14. Service quality strategy implementation: a model and the case of the Algarve hotel industry
  15. What are the consequences for strategy implementation of service quality gaps?
  16. How service quality gaps influence the implementation of a service quality strategy
  17. A comprehensive model of service quality gaps