What is it about?

The purpose of this paper is to examine how perceived justice moderates the relationship between the benefits offered by mobile banking and the consequences of satisfaction with mobile banking.

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Why is it important?

This research employs a model in which mobile banking offers comprehensive benefits, satisfaction and consequences that favour mobile banking; in addition, the model also tests the moderating role of perceived justice and uncertainty avoidance in this context.

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This page is a summary of: Apps for mobile banking and customer satisfaction: a cross-cultural study, The International Journal of Bank Marketing, October 2017, Emerald,
DOI: 10.1108/ijbm-09-2015-0146.
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