Cultural intelligence

What is it about?

The purpose of this paper is to analyze the impact of cultural intelligence on task performance as well as to investigate the mediating role of cultural adjustment between the two.Data for the study has been collected from the 225 managers working in nationalized banks in Jammu province (J&K, India). Data collected has been validated using confirmatory factor analysis and hypotheses have been tested through structural equation modeling.The study reveals that cultural intelligence significantly contributes toward task performance. The findings further reveal full mediation of cultural adjustment between cultural intelligence and task performance.

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Why is it important?

Globalization of the world has made the business a challenging proposition. This requires increasing interaction among people belonging to a diverse cultures.Organization’s need to focus on cultural diversity and look for ways to become totally inclusive organization as managing diversity is the key component of effective people management, which improves workplace productivity. Managing diversity is an ongoing process which needs to be managed appropriately.Thus, the art of managing diversity is of great concern to all persons charged with the responsibility of overseeing the work of others. To become successful in today’s global economy, organizations must develop a new breed of managers, who can see beyond surface-level cultural differences.Person who is culturally intelligent will be able to understand and interact with people of other culture as a result this will increase his/her performance. Individuals high on CQ have the capabilities to gather and manipulate information, draw inferences and enact on cognitive, emotive or behavioral actions in response to cultural cues of the host region.