What is it about?
This paper examines bank performance using a data envelopment analysis that includes human resource management (HRM) practices as a quality component.
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Why is it important?
The study shows that while local banks possess an acceptable level of performance in terms of their operations, their HRM practices must be improved in order to deal with both modernisation of banks and competition.
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This page is a summary of: The role of human resource management practices in bank performance, Total Quality Management & Business Excellence, January 2015, Taylor & Francis,
DOI: 10.1080/14783363.2014.1002762.
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