What is it about?
This paper discusses the impacts of the implementation of quality management systems on social services.
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Why is it important?
It is one of the few papers to investigate the implementation of quality management systems on third sector institutions.
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This page is a summary of: Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study, Total Quality Management & Business Excellence, August 2013, Taylor & Francis,
DOI: 10.1080/14783363.2013.822193.
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