All Stories

  1. Motivations and benefits of quality management systems in social services: mediation of the implementation process
  2. Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters
  3. Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services
  4. O perfil de saúde de crianças vigiadas em consultas de cuidados primários na cidade de Viseu, Portugal
  5. Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations
  6. The impacts of quality management on social services
  7. The implementation of the balanced scorecard in a school district
  8. The impacts of ISO 9001 on educational institutions
  9. E-business processes and e-Business Process Modelling: a state-of-the-art overview
  10. Using component technology to develop a simulation library for business process modelling
  11. Data envelopment analysis revisited: a neophyte's perspective
  12. A conceptual framework for understanding business processes and business process modelling