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In this study, managers rated employees on dimensions of performance that were both in-role, or a part of the job description for a secretarial job, or extrarole/citizenship behaviors such as cooperation and helping others. While in-role dimensions were the stronger predictors of overall performance ratings, extrarole behaviors explained one-third of the variance in performance ratings, and both types of dimensions were highly statistically significant.
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This page is a summary of: Dimensions that make a difference: Examining the impact of in-role and extrarole behaviors on supervisory ratings., Journal of Applied Psychology, January 1994, American Psychological Association (APA),
DOI: 10.1037/0021-9010.79.1.98.
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