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This page is a summary of: Corrigendum to “The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction” [Org. Behav. Hum. Decis. Process. 144 (2018) 97–111], Organizational Behavior and Human Decision Processes, January 2020, Elsevier,
DOI: 10.1016/j.obhdp.2019.12.002.
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