In-home service consumption

What is it about?

Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).

Featured Image

Photo by Surface on Unsplash

Photo by Surface on Unsplash

Why is it important?

Highlights • Four thematic clusters of in-home service consumption are identified. • Four main actors are involved in in-home service consumption. • Antecedents, decisions and outcomes of in-home service consumption. • Theories, contexts, and methods in in-home service consumption. • The mediating role of technology in in-home service consumption.