What is it about?
We examine how organizations can respond to negative online employee reviews and test the effectiveness of explanation responses in simulating job application intentions amid negative online employee reviews. We further showed that explanation responses improve job application intentions, especially when job seekers have favorable attitudes toward reviews and the review writers’ organizational tenure is high.
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Why is it important?
This is one of the first papers to analyze the nature of organizational response in Glassdoor. While our prior study showed that bad online employees hurt the organizational ability to attract talent (Zhang, Shum, Belarmino, 2023, CQ, https://lnkd.in/g9KhWXpS), this study offers a solution for managers to deal with bad reviews!
Perspectives
I am happy to join forces again with my beloved former student and coauthor, Yunxuan Carrie Zhang, and my work best friend, Amanda Belarmino, to research how online employee reviews affect job application intentions. While our first paper (Zhang et al., 2023) is like the "New Hope" showing that the effect of crowdsourcing online employee review affect job application intention, this paper is like "Empire Strikes Back" and explains how organizations can address those negative online reviews!
Cass Shum
University of Nevada, Las Vegas
Read the Original
This page is a summary of: Organizational responses to online employee reviews: A mixed-method research, International Journal of Hospitality Management, February 2025, Elsevier,
DOI: 10.1016/j.ijhm.2024.104003.
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