All Stories

  1. Empire strikes back in Glassdoor's Review: Attracting talents with explanation response

    Article • International Journal of Hospitality Management, February 2025, Elsevier

    Cass Shum

  2. Uncanny valley effects of robots’ human-likeness on employee fear and industry turnover intentions

    Article • International Journal of Hospitality Management, July 2024, Elsevier

    Cass Shum

  3. Fear of robots makes hotel employees kick the robots!

    Article • Journal of Hospitality and Tourism Technology, June 2024, Emerald

    Cass Shum

  4. Age diversity and generation in hospitality

    Article • August 2023, Taylor & Francis

    Cass Shum

  5. The harmful effects of racial code-switching

    Article • International Journal of Contemporary Hospitality Management, July 2023, Emerald

    Cass Shum

  6. A test of "She is a bitch, and he is having a bad day"

    Article • International Journal of Contemporary Hospitality Management, June 2023, Emerald

    Cass Shum

  7. "Fortune 100 best employer" or "5 star employer"? Which one matter more to hospitality job seekers?

    Article • Cornell Hospitality Quarterly, November 2022, SAGE Publications

    Cass Shum

  8. The recursive relationship between abusive supervision and service performance

    Article • Journal of Hospitality and Tourism Insights, August 2020, Emerald

    Cass Shum

  9. When do abusive leaders experience guilt?

    Article • International Journal of Contemporary Hospitality Management, January 2020, Emerald

    Cass Shum

  10. Leadership and behavioral integrity in the restaurant industry: the moderating roles of gender

    Article • Journal of Human Resources in Hospitality & Tourism, October 2019, Taylor & Francis

    Cass Shum

  11. Cultural Aspects of Marketing

    Article • January 2010, SAGE Publications

    Cass Shum