What is it about?
This chapter looks at (1) the importance of effective human capital management in the hospitality industry, (2) the emerging forces in the hospitality industry and their implications for the effective management of hospitality employees, and (3) the “best practices” that you can use to effectively manage your hospitality employees.
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This page is a summary of: Making the Most of Your Human Capital, September 2015, Wiley,
DOI: 10.1002/9781119200901.ch29.
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