All Stories

  1. The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study

    Article • Cornell Hospitality Quarterly, December 2019, SAGE Publications

    Dr Sanjit Kumar Roy, Emeritus Professor Geoffrey N. Soutar

  2. Does relationship communication matter in B2C service relationships?

    Article • Journal of Services Marketing, April 2016, Emerald

    Dr Sanjit Kumar Roy

  3. Perceptions of fairness in financial services: an analysis of distribution channels

    Article • The International Journal of Bank Marketing, April 2016, Emerald

    Dr Sanjit Kumar Roy, James Devlin

  4. Measurement and validation of online financial service quality (OFSQ)

    Article • Marketing Intelligence & Planning, October 2015, Emerald

    Dr Sanjit Kumar Roy

  5. The impact of fairness on trustworthiness and trust in banking

    Article • Journal of Marketing Management, April 2015, Taylor & Francis

    Dr Sanjit Kumar Roy

  6. PERCEPTIONS OF FAIR TREATMENT

    Article • European Journal of Marketing, September 2014, Emerald

    Dr Sanjit Kumar Roy

  7. Perceived service fairness

    Article • European Journal of Marketing, July 2014, Emerald

    James Devlin, Dr Sanjit Kumar Roy

  8. The components of trustworthiness for higher education: a transnational perspective

    Article • Studies in Higher Education, April 2014, Taylor & Francis

    Dr Sanjit Kumar Roy

  9. Conceptualisation of service quality for hybrid services: a hierarchical approach

    Article • Total Quality Management & Business Excellence, October 2013, Taylor & Francis

    Dr Sanjit Kumar Roy

  10. Does relationship quality matter in service relationships?

    Article • Journal of Strategic Marketing, August 2013, Taylor & Francis

    Dr Sanjit Kumar Roy