All Stories

  1. Motivations and benefits of quality management systems in social services: mediation of the implementation process

    Article • Total Quality Management & Business Excellence, June 2019, Taylor & Francis

    Frederic Marimon, Dr Nuno Melao

  2. Quality management, knowledge management, culture and company results

    Article • Total Quality Management & Business Excellence, November 2018, Taylor & Francis

    Frederic Marimon, Anna Akhmedova

  3. Assessing the consumer-based brand equity of news media firms: a new validated scale

    Article • Journal of Media Business Studies, October 2018, Taylor & Francis

    Frederic Marimon, maria victoria

  4. The role of perceived dignity and control in the wish to hasten death among advanced cancer patients: A mediation model

    Article • Psycho-Oncology, October 2018, Wiley

    Frederic Marimon

  5. Fulfilment of expectations on students’ perceived quality in the Catalan higher education system

    Article • Total Quality Management & Business Excellence, January 2018, Taylor & Francis

    Dr Jasmina Berbegal-Mirabent, Frederic Marimon

  6. HUMAN RESOURCE MANAGEMENT PRACTICES AND EMPLOYEE JOB SATISFACTION IN NONPROFIT ORGANIZATIONS

    Article • Annals of Public and Cooperative Economics, December 2017, Wiley

    Frederic Marimon

  7. Diffusion of sustainability reporting in universities: current situation and future perspectives

    Article • Journal of Cleaner Production, November 2015, Elsevier

    Frederic Marimon, Jesus Rodriguez-Pomeda

  8. Building loyalty through functional and hedonic quality

    Article • Industrial Management & Data Systems, April 2014, Emerald

    Frederic Marimon

  9. The revitalising effect of ISO 9001 on dissatisfied customers

    Article • Total Quality Management & Business Excellence, April 2014, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  10. The contest determinant of delight and disappointment: a case study of online banking

    Article • Total Quality Management & Business Excellence, December 2013, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  11. The balance of the impact of quality and recovery on satisfaction: the case of e-travel

    Article • Total Quality Management & Business Excellence, December 2013, Taylor & Francis

    Frederic Marimon

  12. EOQ Model: The Case in Which the Placing of Orders Is Rewarded

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, October 2013, Wiley

    Frederic Marimon

  13. Can ISO 9001 improve service recovery?

    Article • Industrial Management & Data Systems, August 2013, Emerald

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  14. A Closer Look at the ‘Global Reporting Initiative’ Sustainability Reporting as a Tool to Implement Environmental and Social Policies: A Worldwide Sector Analysis

    Article • Corporate Social Responsibility and Environmental Management, July 2013, Wiley

    Frederic Marimon

  15. Diffusion of quality standards in the hospitality sector

    Article • International Journal of Operations & Production Management, April 2013, Emerald

    Frederic Marimon

  16. Determinants of online booking loyalties for the purchasing of airline tickets

    Article • Tourism Management, April 2013, Elsevier

    Frederic Marimon

  17. E-S-Qual Scale--Adapted Version

    Article • January 2013, American Psychological Association (APA)

    Frederic Marimon

  18. Assessing e-service quality: the current state of E-S-QUAL

    Article • Total Quality Management & Business Excellence, December 2012, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  19. Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies

    Article • Information & Management, November 2012, Elsevier

    Frederic Marimon

  20. The worldwide diffusion of the global reporting initiative: what is the point?

    Article • Journal of Cleaner Production, September 2012, Elsevier

    Frederic Marimon

  21. Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain

    Article • Total Quality Management & Business Excellence, August 2012, Taylor & Francis

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  22. An empirical study of the relationships within the categories of the EFQM model

    Article • Total Quality Management & Business Excellence, June 2012, Taylor & Francis

    Frederic Marimon

  23. The relationship between environmental management systems and organizational innovations

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, March 2012, Wiley

    Frederic Marimon

  24. Measuring E-Service Quality: Reviewing E-S-QUAL

    Article • Economic Quality Control, January 2012, De Gruyter

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  25. Comparative analysis of diffusion of the ISO 14001 standard by sector of activity

    Article • Journal of Cleaner Production, October 2011, Elsevier

    Frederic Marimon

  26. Customer's loyalty and perception of ISO 9001 in online banking

    Article • Industrial Management & Data Systems, August 2011, Emerald

    Frederic Marimon, Dr Luc Honore Petnji Yaya

  27. The Singularity of Agrarian Cooperatives Management: Cooperatives Positioning in the Olive Oil Sector in Spain

    Article • International Journal of Business and Management, June 2011, Canadian Center of Science and Education

    Frederic Marimon

  28. Spanish E-Consumer Segmentation and Positioning in Virtual Supermarkets Sector

    Article • International Journal of Marketing Studies, April 2011, Canadian Center of Science and Education

    Frederic Marimon

  29. ISO 9001 diffusion analysis according to activity sectors

    Article • Industrial Management & Data Systems, March 2011, Emerald

    Frederic Marimon

  30. The impact of ISO 9001 standard and the EFQM model: The view of the assessors

    Article • Total Quality Management & Business Excellence, February 2011, Taylor & Francis

    Frederic Marimon

  31. LA GESTIÓN DEL SUPERMERCADO VIRTUAL: TIPIFICACIÓN DEL COMPORTAMIENTO DEL CLIENTE ONLINE

    Article • Investigaciones Europeas de Dirección y Economía de la Empresa, January 2011, Elsevier

    Frederic Marimon

  32. The future of standardised quality management in tourism: evidence from the Spanish tourist sector

    Article • Service Industries Journal, December 2010, Taylor & Francis

    Frederic Marimon

  33. Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards

    Article • International Journal of Quality & Reliability Management, October 2010, Emerald

    Frederic Marimon

  34. Profile and performance of the university research groups

    Article • International Journal of Management in Education, January 2010, Inderscience Publishers

    Frederic Marimon, Dr Xavier M Triado

  35. Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL

    Article • International Journal of Market Research, January 2010, WARC Limited

    Frederic Marimon

  36. Impacto competitivo de las herramientas para la gestión de la calidad

    Article • Cuadernos de Economía y Dirección de la Empresa, December 2009, Elsevier

    Frederic Marimon

  37. ISO 9000 and ISO 14000 standards: A projection model for the decline phase

    Article • Total Quality Management & Business Excellence, January 2009, Taylor & Francis

    Frederic Marimon

  38. ISO 14001 diffusion after the success of the ISO 9001 model

    Article • Journal of Cleaner Production, November 2008, Elsevier

    Frederic Marimon

  39. A study of e‐retailing management: analysing the expectations and perceptions of Spanish consumers

    Article • International Journal of Consumer Studies, October 2007, Wiley

    Frederic Marimon

  40. ISO 9000 and ISO 14000 standards: an international diffusion model

    Article • International Journal of Operations & Production Management, February 2006, Emerald

    Frederic Marimon

  41. Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients

    Article • International Journal of Services Technology and Management, January 2006, Inderscience Publishers

    Frederic Marimon

  42. A study of the ISO 9000 certification process: consultant profiles and company behaviour

    Article • Managing Service Quality, June 2005, Emerald

    Frederic Marimon

  43. Do quality consultants offer a quality service?

    Article • Total Quality Management, September 2002, Taylor & Francis

    Frederic Marimon

  44. Customer Satisfaction and the Role of Demographic Characteristics in Online Banking

    Article • IGI Global

    Frederic Marimon, Dr Luc Honore Petnji Yaya