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  1. Institutional Complexity as a Driver for Innovation in Service Ecosystems

    Article • Service Science, September 2016, INFORMS

    Kaisa Koskela-Huotari, Siegfried Centennial Chair of Marketing and Supply Chain Stephen L Vargo

  2. Institutions as resource context

    Article • Journal of Service Theory and Practice, March 2016, Emerald

    Kaisa Koskela-Huotari, Siegfried Centennial Chair of Marketing and Supply Chain Stephen L Vargo