All Stories

  1. An Integrated Model of Understanding the Role of Chatbots in the Online Grocery Retail Context

    Article • SSRN Electronic Journal, January 2022, Elsevier

    Professor jungkun park

  2. Investigating the Relationship Between Consumer's Decision-Making Style and Experiential Values of AR Retailing

    Article • SSRN Electronic Journal, January 2021, Elsevier

    Professor jungkun park

  3. Investigating the Relationship between Consumer's Decision-Making Style and Experiential Values of Ar Retailing

    Article • SSRN Electronic Journal, January 2021, Elsevier

    Professor jungkun park

  4. 브랜드에 대한 몰입이 기술기반 셀프서비스 만족에 미치는 영향: 호텔 산업을 중심으로

    Article • Journal of Product Research, October 2019, Korean Academy of Commodity Science & Technology

    Professor jungkun park

  5. Luxury Brand Equity in Online Channel: The Moderating Effect of Brand Trust

    Article • ASIA MARKETING JOURNAL, July 2019, Korean Marketing Association (AMJ)

    Professor jungkun park

  6. The influence of social capital through social media: a study of the creation of value in shopping behaviour

    Article • The International Review of Retail Distribution and Consumer Research, February 2019, Taylor & Francis

    Professor jungkun park

  7. Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives

    Article • January 2019, Frontiers

    Professor jungkun park

  8. M-payment service: Interplay of perceived risk, benefit, and trust in service adoption

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, July 2018, Wiley

    Professor jungkun park

  9. Seasonality of consumers' third-party online complaining behavior

    Article • Social Behavior and Personality An International Journal, March 2018, Scientific Journal Publishers Ltd

    Professor jungkun park

  10. Consumer Value and Social Media Usage on Luxury Product for Vietnamese Consumers

    Article • ASIA MARKETING JOURNAL, January 2018, Korean Marketing Association

    Professor jungkun park

  11. Medical tourism services: The role of patients’ perceived health consciousness and value

    Article • Journal of Service Science Research, December 2017, Springer Science + Business Media

    Professor jungkun park

  12. Building Customer Loyalty through E-contact Center

    Article • Journal of Product Research, June 2017, Korean Academy of Commodity Science & Technology

    Professor jungkun park

  13. Trends in Medical Tourism in South Korea

    Article • April 2017, Taylor & Francis

    Professor jungkun park

  14. Values and goals of Chinese sport consumers contrary to American counterparts

    Article • International Journal of Sports Marketing and Sponsorship, February 2017, Emerald

    Professor jungkun park

  15. The Effects of Cause-Related Marketing on Consumer Evaluation and Purchase Intention

    Article • Journal of Product Research, February 2017, Korean Academy of Commodity Science & Technology

    Professor jungkun park

  16. The Effects of Price and Health Consciousness and Satisfaction on the Medical Tourism Experience

    Article • Journal of Healthcare Management, January 2017, Wolters Kluwer Health

    Professor jungkun park

  17. The Impact of Customers’ Direct and Indirect Experience on E-Trust

    Article • January 2017, Springer Science + Business Media

    Professor jungkun park

  18. The Role of Listening in E-Contact Center: Investigation for CRM Outcomes in Retailing Settings

    Article • January 2017, Springer Science + Business Media

    Professor jungkun park

  19. Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople: A multi-group analysis

    Article • Journal of Business Research, January 2017, Elsevier

    Professor jungkun park

  20. Structured Abstract: The Role of Social Variables in US Consumer Loyalty Regarding Chinese Consumer Electronics

    Article • January 2017, Springer Science + Business Media

    Professor jungkun park

  21. The interplay of Internet addiction and compulsive shopping behaviors

    Article • Social Behavior and Personality An International Journal, December 2016, Scientific Journal Publishers Ltd

    Professor jungkun park

  22. The Role of Emotions on Frontline Employee Turnover Intentions

    Article • The Journal of Marketing Theory and Practice, December 2016, Taylor & Francis

    Professor jungkun park

  23. Chapter 21. Trends in Medical Tourism in South Korea

    Article • October 2016, Taylor & Francis

    Professor jungkun park

  24. What Matters the Most? The Key Factors That Lead to a New Service Adoption

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, September 2016, Wiley

    Professor jungkun park

  25. Collaborative strategy in sports industry: team co-branding

    Article • Service Industries Journal, September 2016, Taylor & Francis

    Professor jungkun park

  26. Product-to-Service Extension: The Impact of Brand Equity on Upscaled Service

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, July 2016, Wiley

    Professor jungkun park

  27. The Impact of Image Dimensions toward Online Consumers’ Perceptions of Product Aesthetics

    Article • Human Factors and Ergonomics in Manufacturing & Service Industries, June 2016, Wiley

    Professor jungkun park

  28. Effects of customer personal characteristics on the satisfaction-loyalty link: a multi-method approach

    Article • Service Business, March 2016, Springer Science + Business Media

    Professor jungkun park

  29. The Role of Affect in Luxury Brand Extension

    Article • January 2016, Springer Science + Business Media

    Professor jungkun park

  30. Consumer acceptance of a revolutionary technology-driven product: The role of adoption in the industrial design development

    Article • Journal of Retailing and Consumer Services, September 2015, Elsevier

    Professor jungkun park

  31. Personalized E-Services: Consumer Privacy Concern and Information Sharing

    Article • Social Behavior and Personality An International Journal, June 2015, Scientific Journal Publishers Ltd

    Professor jungkun park

  32. The role of listening in e-contact center customer relationship management

    Article • Journal of Services Marketing, February 2015, Emerald

    Professor jungkun park

  33. Sales People as Emotional Laborers : Psychological And Behavioral Outcomes

    Article • ASIA MARKETING JOURNAL, January 2015, Korean Marketing Association

    Professor jungkun park

  34. Sales People as Emotional Laborers

    Article • ASIA MARKETING JOURNAL, January 2015, Korean Marketing Association (AMJ)

    Professor jungkun park

  35. Factors Affecting Consumers’ Willingness to Adopt?-Health Information

    Article • January 2015, Springer Science + Business Media

    Professor jungkun park

  36. The moderating effects of gender and inside versus outside sales role in multifaceted job satisfaction

    Article • Journal of Business Research, September 2014, Elsevier

    Professor jungkun park

  37. Management of frontline financial sales personnel

    Article • Journal of Financial Services Marketing, September 2014, Springer Science + Business Media

    Professor jungkun park

  38. The interplay of salesperson’s job performance and satisfaction in the financial services industry

    Article • Journal of Financial Services Marketing, May 2014, Springer Science + Business Media

    Professor jungkun park

  39. THE ROLE OF SOCIAL IDENTITY, GROUP NORM, SOCIAL INFLUENCE ADOPTING SOCIAL MEDIA FOR SHOPPING

    Article • January 2014, Global Alliance of Marketing and Management Associations

    Professor jungkun park

  40. Psychological antecedents and risk on attitudes toward e-customization

    Article • Journal of Business Research, December 2013, Elsevier

    Professor jungkun park

  41. Emotional labor's impact in a retail environment

    Article • Journal of Business Research, November 2013, Elsevier

    Professor jungkun park

  42. The impact of emotional labor in a retail environment

    Article • Journal of Business Research, May 2013, Elsevier

    Professor jungkun park

  43. What Drives Online Compulsive Buying

    Article • International Journal of E-Services and Mobile Applications, October 2012, IGI Global

    Professor jungkun park

  44. Increasing Job Performance and Reducing Turnover: An Examination of Female Chinese Salespeople

    Article • The Journal of Marketing Theory and Practice, October 2012, Taylor & Francis

    Professor jungkun park

  45. Understanding multifaceted job satisfaction of retail employees

    Article • International Journal of Retail & Distribution Management, July 2012, Emerald

    Professor jungkun park

  46. The investigation on dimensions of e-satisfaction for online shoes retailing

    Article • Journal of Retailing and Consumer Services, July 2012, Elsevier

    Professor jungkun park

  47. Multidimensional trust building in e-retailing: Cross-cultural differences in trust formation and implications for perceived risk

    Article • Journal of Retailing and Consumer Services, May 2012, Elsevier

    Professor jungkun park

  48. Increasing Job Performance and Decreasing Salesperson Propensity to Leave: An Examination of an Asian Sales Force

    Article • Journal of Personal Selling and Sales Management, March 2011, Taylor & Francis

    Professor jungkun park

  49. The Role of Consumer Innovativeness and Trust for Adopting Internet Phone Services

    Article • International Journal of E-Services and Mobile Applications, January 2011, IGI Global

    Professor jungkun park

  50. Social perspectives of e-contact center for loyalty building

    Article • Journal of Business Research, January 2011, Elsevier

    Professor jungkun park

  51. The role of commitment on the customer benefits–loyalty relationship in mobile service industry

    Article • Service Industries Journal, December 2010, Taylor & Francis

    Professor jungkun park

  52. E‐formity: consumer conformity behaviour in virtual communities

    Article • Journal of Research in Interactive Marketing, August 2010, Emerald

    Professor jungkun park

  53. Food- and situation-specific lifestyle segmentation of kitchen appliance market

    Article • British Food Journal, March 2010, Emerald

    Professor jungkun park

  54. The role of interactivity in e-tailing: Creating value and increasing satisfaction

    Article • Journal of Retailing and Consumer Services, March 2010, Elsevier

    Professor jungkun park

  55. Service failures in online double deviation scenarios: justice theory approach

    Article • Managing Service Quality, January 2010, Emerald

    Professor jungkun park

  56. Exploring the influences of perceived interactivity on consumers' e-shopping effectiveness

    Article • Journal of Customer Behaviour, December 2009, Westburn Publishers

    Professor jungkun park

  57. Travelers' Intent to Use Mobile Technologies as a Function of Effort and Performance Expectancy

    Article • Journal of Hospitality Marketing & Management, October 2009, Taylor & Francis

    Professor jungkun park

  58. Consumers’ travel website transferring behaviour: analysis using clickstream data-time, frequency, and spending

    Article • Service Industries Journal, October 2009, Taylor & Francis

    Professor jungkun park

  59. Consumer motivation and site transfer behavior: Weblog analysis for online service

    Article • July 2009, Institute of Electrical & Electronics Engineers (IEEE)

    Professor jungkun park

  60. Exploring Antecedents of Consumer Satisfaction and Repeated Search Behavior on E-Health Information

    Article • Journal of Health Communication, March 2009, Taylor & Francis

    Professor jungkun park

  61. Is the Internet a primary source for consumer information search?: Group comparison for channel choices

    Article • Journal of Retailing and Consumer Services, March 2009, Elsevier

    Professor jungkun park

  62. Digital music services: consumer intention and adoption

    Article • Service Industries Journal, December 2008, Taylor & Francis

    Professor jungkun park

  63. Consumer Involvement and Psychological Antecedents on Eco-friendly Destinations: Willingness to Pay More

    Article • Journal of Hospitality & Leisure Marketing, October 2008, Taylor & Francis

    Professor jungkun park

  64. A model of traveller acceptance of mobile technology

    Article • International Journal of Tourism Research, September 2008, Wiley

    Professor jungkun park, Professor Alastair M Morrison

  65. Mediating the Effects of Natural Disasters on Travel Intention

    Article • Journal of Travel & Tourism Marketing, January 2008, Taylor & Francis

    Professor jungkun park

  66. Perceived Interactivity in Online Retail Services: Approach from the Features

    Article • August 2007, Institute of Electrical & Electronics Engineers (IEEE)

    Professor jungkun park

  67. Value‐driven consumer e‐health information search behavior

    Article • International Journal of Pharmaceutical and Healthcare Marketing, July 2007, Emerald

    Professor jungkun park

  68. Consumers’ channel choice for university-licensed products: Exploring factors of consumer acceptance with social identification

    Article • Journal of Retailing and Consumer Services, May 2007, Elsevier

    Professor jungkun park

  69. Multichannel Retailing Potential for University-Licensed Apparel

    Article • Clothing and Textiles Research Journal, January 2007, SAGE Publications

    Professor jungkun park

  70. The Role of Trust Dimensions in Online Retailers' Trust Building Efforts

    Article • Journal of Customer Behaviour, December 2006, Westburn Publishers

    Professor jungkun park

  71. Consumer Choice of Digital Music Services from Quality Perceptions

    Article • June 2006, Institute of Electrical & Electronics Engineers (IEEE)

    Professor jungkun park

  72. M‐loyalty: winning strategies for mobile carriers

    Article • Journal of Consumer Marketing, June 2006, Emerald

    Professor jungkun park

  73. The Role of Consumer Innovativeness and Trust for Adopting Internet Phone Services

    Article • IGI Global

    Professor jungkun park