All Stories

  1. When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

    Article • Journal of Service Research, April 2019, SAGE Publications

    Ella Glikson

  2. The damaging role of smileys for work-related on-line first impressions

    Article • Social Psychological and Personality Science, July 2017, SAGE Publications

    Ella Glikson, Arik Cheshin

  3. Local and global norms for sharing emotions in virtual global teams

    Article • Journal of Personnel Psychology, January 2013, Hogrefe Publishing Group

    Ella Glikson