All Stories

  1. The effect of humour usage on customer’s service experiences

    Article • Australian Journal of Management, September 2018, SAGE Publications

    Christine Mathies

  2. Continued value creation in crowdsourcing from creative process engagement

    Article • Journal of Services Marketing, February 2018, Emerald

    Christine Mathies

  3. The antecedents and consequences of humour for service

    Article • Journal of Service Theory and Practice, March 2016, Emerald

    Professor Michael Kleinaltenkamp, Christine Mathies

  4. Humor in Dienstleistungsinteraktionen – Was wir (nicht) wissen

    Article • November 2014, Springer Science + Business Media

    Christine Mathies

  5. Reference Points Beyond Price — Fairness Effects in Customer Choices

    Article • January 2008, Springer Science + Business Media

    Christine Mathies

  6. Informationstechnologie als Quelle von Innovationen

    Article • January 2005, Springer Science + Business Media

    Christine Mathies