All Stories

  1. Integrating AI in high quality service organizations: an HR perspective

    Article • Journal of Service Management, November 2024, Emerald

    Allard Van Riel

  2. A Network Perspective on Interpersonal Trust Dynamics

    Article • January 2023, Springer Science + Business Media

    Allard Van Riel

  3. Institutional Barriers and Facilitators of Sustainability for Indonesian Batik SMEs: A Policy Agenda

    Article • Sustainability, July 2022, MDPI AG

    Allard Van Riel

  4. A customer-centric five actor model for sustainability and service innovation

    Article • Journal of Business Research, November 2021, Elsevier

    Allard Van Riel

  5. Learning from the resourceness blind spot for service innovation at the base of the pyramid

    Article • Journal of Services Marketing, September 2021, Emerald

    Allard Van Riel

  6. What drives ecopreneurship in women and men? - A structured literature review

    Article • Journal of Cleaner Production, January 2021, Elsevier

    Allard Van Riel

  7. The adoption of ecopreneurship practices in Indonesian craft SMEs: value-based motivations and intersections of identities

    Article • International Journal of Entrepreneurial Behaviour & Research, December 2020, Emerald

    Allard Van Riel

  8. Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levels

    Article • Journal of Service Theory and Practice, May 2020, Emerald

    Allard Van Riel

  9. Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources

    Article • Journal of Services Marketing, May 2020, Emerald

    Allard Van Riel

  10. Individual ambidexterity in SMEs: Towards a typology aligning the concept, antecedents and outcomes

    Article • Journal of Small Business Management, February 2020, Taylor & Francis

    Roel Schouteten, Allard Van Riel

  11. A framework for sustainable service system configuration

    Article • Journal of Service Management, August 2019, Emerald

    Allard Van Riel

  12. Making a Transition toward more Mature Closed-Loop Supply Chain Management under Deep Uncertainty and Dynamic Complexity: A Methodology

    Article • Sustainability, April 2019, MDPI AG

    Allard Van Riel

  13. Factors affecting sustainable process technology adoption: A systematic literature review

    Article • Journal of Cleaner Production, December 2018, Elsevier

    Allard Van Riel

  14. Understanding approaches to complexity and uncertainty in closed-loop supply chain management: Past findings and future directions

    Article • Journal of Cleaner Production, November 2018, Elsevier

    Allard Van Riel

  15. Business model innovation and value-creation: the triadic way

    Article • Journal of Service Management, September 2018, Emerald

    Allard Van Riel

  16. Unequal Consumers: Consumerist healthcare technologies and their creation of new inequalities

    Article • Organization Studies, May 2018, SAGE Publications

    Allard Van Riel

  17. Transitioning from a linear economy towards a circular economy: The case of the apparel industry

    Article • November 2017, University of Helsinki Libraries

    Allard Van Riel

  18. The use of gamification mechanics to increase employee and user engagement in participative healthcare services

    Article • Journal of Service Management, August 2017, Emerald

    Allard Van Riel

  19. Prying Eyes: A Dramaturgical Approach to Professional Surveillance

    Article • Journal of Management Studies, July 2017, Wiley

    Allard Van Riel

  20. “Don't pretend to be my friend!” When an informal brand communication style backfires on social media

    Article • Journal of Business Research, May 2017, Elsevier

    Allard Van Riel

  21. Estimating hierarchical constructs using consistent partial least squares

    Article • Industrial Management, April 2017, Emerald

    Jörg Henseler, Allard Van Riel

  22. An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters

    Article • Journal of Service Management, March 2017, Emerald

    Allard Van Riel

  23. Do online communities change power processes in healthcare? Using case studies to examine the use of online health communities by patients with Parkinson's disease

    Article • BMJ Open, November 2016, BMJ

    Allard Van Riel

  24. The Effect of Brand Communication Style on Brand Engagement in Online Brand-Based Communities

    Article • January 2016, Springer Science + Business Media

    Allard Van Riel

  25. Employee Emotional Competence

    Article • Journal of Service Research, July 2015, SAGE Publications

    Allard Van Riel

  26. online brand communities

    Article • Journal of Service Management, June 2013, Emerald

    Jochen Wirtz, Allard Van Riel

  27. Consumer perceptions of service constellations: implications for service innovation

    Article • Journal of Service Management, June 2013, Emerald

    Allard Van Riel

  28. Connections, communities, and collaboration: service sustainability in the digital age

    Article • Journal of Service Management, June 2013, Emerald

    Allard Van Riel

  29. Managing in‐store logistics: a fresh perspective on retail service

    Article • Journal of Service Management, April 2013, Emerald

    Allard Van Riel

  30. Effects of perceived employee emotional competence on customer satisfaction and loyalty

    Article • Journal of Service Management, March 2013, Emerald

    Allard Van Riel

  31. Improving Screening Decision Making through Transactive Memory Systems: A Field Study

    Article • Journal of Product Innovation Management, October 2012, Wiley

    Allard Van Riel

  32. Waiting for service at the checkout

    Article • Journal of Service Management, April 2012, Emerald

    Allard Van Riel

  33. The impact of storytelling on the consumer brand experience: The case of a firm-originated story

    Article • Journal of Brand Management, March 2012, Springer Science + Business Media

    Allard Van Riel

  34. Technology‐based service proposal screening and decision‐making effectiveness

    Article • Management Decision, May 2011, Emerald

    Allard Van Riel

  35. Antecedents and Consequences of Reflexivity in New Product Idea Screening*

    Article • Journal of Product Innovation Management, April 2011, Wiley

    Allard Van Riel

  36. Associative Networks: A New Approach to Market Segmentation

    Article • International Journal of Market Research, March 2011, SAGE Publications

    Allard Van Riel

  37. EU deregulation and dealer‐supplier relations in automotive distribution

    Article • Journal of Business and Industrial Marketing, February 2011, Emerald

    Allard Van Riel

  38. Associative networks: A new approach to market segmentation

    Article • International Journal of Market Research, January 2011, SAGE Publications

    Allard Van Riel

  39. Modelling consumer responses to an apparel store brand: Store image as a risk reducer

    Article • Journal of Retailing and Consumer Services, July 2009, Elsevier

    Allard Van Riel

  40. Technology readiness and the evaluation and adoption of self-service technologies

    Article • Journal of Retailing and Consumer Services, May 2006, Elsevier

    Allard Van Riel

  41. Introduction to the special issue on service innovation management

    Article • Managing Service Quality, December 2005, Emerald

    Allard Van Riel

  42. Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals

    Article • Industrial Marketing Management, November 2005, Elsevier

    Allard Van Riel

  43. Extending electronic portals with new services: exploring the usefulness of brand extension models

    Article • Journal of Retailing and Consumer Services, July 2005, Elsevier

    Allard Van Riel

  44. E‐services and offline fulfilment: how e‐loyalty is created

    Article • Managing Service Quality, April 2005, Emerald

    Allard Van Riel

  45. Comfort your online customer: quality, trust and loyalty on the internet

    Article • Managing Service Quality, December 2004, Emerald

    Allard Van Riel

  46. High‐Technology Service Innovation Success: A Decision‐Making Perspective

    Article • Journal of Product Innovation Management, August 2004, Wiley

    Allard Van Riel

  47. Consumer evaluations of store brands: effects of store image and product attributes

    Article • Journal of Retailing and Consumer Services, July 2004, Elsevier

    Allard Van Riel

  48. Online Travel Service Quality: the Role of Pre-Transaction Services

    Article • Total Quality Management & Business Excellence, June 2004, Taylor & Francis

    Allard Van Riel

  49. Customer loyalty to content‐based Web sites: the case of an online health‐care service

    Article • Journal of Services Marketing, May 2004, Emerald

    Allard Van Riel

  50. New service development in high tech sectors

    Article • International Journal of Service Industry Management, February 2004, Emerald

    Allard Van Riel

  51. Boost customer loyalty with online support: the case of mobile telecoms providers

    Article • International Journal of Internet Marketing and Advertising, January 2004, Inderscience Publishers

    Allard Van Riel

  52. Brand Equity and Shareholder Value

    Article • European Management Journal, August 2003, Elsevier

    Allard Van Riel

  53. E-service quality expectations: A case study

    Article • Total Quality Management & Business Excellence, June 2003, Taylor & Francis

    Allard Van Riel

  54. Exploring consumer evaluations of e‐services: a portal site

    Article • International Journal of Service Industry Management, October 2001, Emerald

    Allard Van Riel

  55. Consumer Evaluations of Service Brand Extensions

    Article • Journal of Service Research, February 2001, SAGE Publications

    Allard Van Riel