Organizational Trust as a Conflict Management Tool in Contemporary Work Organizations

What is it about?

This chapter explores the pervasive issue of conflict in contemporary work organizations and emphasizes the role of organizational trust as a crucial tool for effective conflict management. Drawing on past and present studies, the author acknowledges the challenges faced by managers in addressing conflicts and argues against a one-size-fits-all approach. The chapter comprehensively examines organizational conflict, its diverse sources, and the impact on organizational dynamics. It then shifts focus to the pivotal concept of organizational trust, elucidating its importance, factors influencing its development, and introducing trust-related theories. A noteworthy contribution is the development of a conflict management framework, highlighting the strategic role of trust in proactive resolution. Ultimately, the chapter advocates for a nuanced approach, positioning organizational trust as a key element in navigating workplace conflicts.

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Why is it important?

The paper is important because it advocates for a shift in perspective – moving beyond traditional conflict management techniques – and underscores the significance of fostering and maintaining organizational trust as a strategic imperative..