Fear of COVID-19, Emotional Labor, Turnover Intention, Family Physicians

What is it about?

The high level of emotional labor may cause more wear on health workers, and it may also be reflected in their emotional manifestations in their interactions with patients and their relatives in service delivery. Improvements to meet health professionals' needs and expectations can significantly contribute to service delivery quality In the research findings, the use of emotional labor by family physicians (Mean=2,61, SD=0,56) was found to be moderate, while the level of fear of COVID-19 (Mean=2,31, SD=0,78) and intention to leave work (Mean=2,36, SD=1,34), was found to be low. It has been determined that family physicians tend to use "natural emotions" (Mean=4,22, SD=0,68) more while providing services to patients during the pandemic process. It has been determined that fear of COVID-19 positively affects surface acting and deep acting, while negatively affecting natural emotions. No significant relationship was found between the intention to leave the job and the fear of COVID-19 and emotional labor.

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Photo by TopSphere Media on Unsplash

Photo by TopSphere Media on Unsplash

Why is it important?

It has been determined that there are significant mental health problems among healthcare workers during the pandemic. Mismanagement of complex emotions and difficulties in maintaining work/life balance are important risk factors that need to be addressed. The high level of emotional labor may cause more wear on health workers, and it may also be reflected in their emotional manifestations in their interactions with patients and their relatives in service delivery. Improvements to meet health professionals' needs and expectations can significantly contribute to service delivery quality

Perspectives