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This page is a summary of: Determinantes da retenção de clientes: um estudo comparativo em dois ambientes de prestação de serviços, BASE - Revista de Administração e Contabilidade da Unisinos, March 2016, UNISINOS - Universidade do Vale do Rio Dos Sinos,
DOI: 10.4013/base.2016.133.03.
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