What is it about?
It adopts the 11 Cs of Professor M.S. Rao, the father of “soft leadership” — character, charisma, conscience, conviction, courage, communication, compassion, commitment, consistency, consideration, and contribution.
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Why is it important?
It draws a blueprint to resolve conflicts amicably. It emphasizes that leaders have to act according to the situation, with more emphasis on soft leadership, for resolving conflicts to achieve a win-win outcome. It describes how to redress grievance in a private Indian educational institution through soft leadership.
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This page is a summary of: Resolving Conflicts Through Soft Leadership — An Academic Case Study, Journal of Values-Based Leadership, July 2022, Valparaiso University,
DOI: 10.22543/1948-0733.1425.
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