What is it about?
This article investigates the relationship between emotional intelligence (EI) and perceptions of trustworthiness—specifically, ability, integrity, and benevolence—using social exchange theory and the affect-infusion model. Prior to this study, it was unclear how EI influenced trust perceptions, with existing literature suggesting that emotions affect trust but lacking empirical exploration of EI's specific role.
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Why is it important?
The authors conducted experiments to test their hypotheses and found that EI did not significantly impact perceptions of ability and integrity at the onset of relationships; however, it had a negative effect on the perception of benevolence when negative information was introduced.
Perspectives
Ultimately, the article reveals that while EI may influence trust perceptions, its impact is context-dependent and can be overshadowed by the information available about an individual.
Dr Marcus Selart
Norwegian School of Economics
Read the Original
This page is a summary of: When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness, The Open Psychology Journal, December 2015, Bentham Science Publishers,
DOI: 10.2174/1874350101508010160.
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