What is it about?

The paper contributes to current knowledge claims around the Techno-Economic Paradigm by providing a greater understanding of, and student response to, autonomous service robots.

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Why is it important?

Students perceived a variety of usages and illustrated the use of robots through drawings. An increase in automation eliminates many roles, and workers need to become more flexible. It is not only the economical and institutional environments that are affected, but it is also necessary to understand changes in the systems so as to capitalize on the driving influences that emerge from the natural environment, the built environment, and the institutional environment.

Perspectives

When you allow students to illustrate their perception of autonomous robots, through drawings innovative developments and a better conceptual understanding occurs. Students were creative and applied their own travel and tourism knowledge through drawings to illustrate the future use of autonomous robots. The tourism and hospitality industry will have to engage in thinking about what space and design robots will inhabit in their respective environment in the future. Incorporating appropriate technology into coursework can assist educators and curriculum designers in ensuring that students are well-prepared for an increasingly technological working world. It is therefore clear that the development and adoption of this technology in South Africa should follow an all-inclusive approach, with the aim of enhancing the economy for all. Innovation and change will vary at different times at different levels and sectors, with uneven opportunities.

Dr. Nicola Wakelin-Theron
University of Johannesburg

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This page is a summary of: ILLUSTRATING THE PERCEPTION OF STUDENTS TOWARDS AUTONOMOUS SERVICE ROBOTS IN THE TOURISM INDUSTRY: AN EXPLORATORY STUDY, Tourism and hospitality management, January 2021, University of Rijeka, Faculty of Tourism and Hospitality Management,
DOI: 10.20867/thm.27.2.7.
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