What is it about?
Sales tactics and price determination can be used to implement good quality service.... ...The relationship between price and quality is positive, which means the higher the price, the higher the quality.... ...Moreover, transaction convenience is critical for MRT Jakarta passengers' happiness....
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Why is it important?
.This research assessed the quality of service, ticket prices, and ease of transaction to assess the satisfaction of MRT Jakarta passengers.... ...The independent variables were service quality, ticket price, and ease of transaction.... ...The dependent variable was in the perusal of customer satisfaction....
Perspectives
The higher the quality of the products and services is offered, the more satisfied the consumers will be, and if the customer satisfaction continues to rise, the company will get benefits....
Sarinah Sihombing
Institut Transportasi dan Logistik Trisakti
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This page is a summary of: The Effect of Service Quality, Ticket Prices and Ease of Transaction on Customer Satisfaction of Mass Rapid Transit Jakarta, KnE Social Sciences, May 2023, Knowledge E,
DOI: 10.18502/kss.v8i9.13398.
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