Developing Communications: Customising and Automating Submission System Templates

What is it about?

This paper presents several methods and interventions for both improving the effectiveness of peer review workflows for publishers, and harnessing the potential of peer review systems to provide a service to authors.

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Why is it important?

Fast and efficient peer review relies of effective communication between editors, reviewers and authors. Much is written about the inefficiencies and impersonal nature of peer review systems - but this paper shows how those systems can be configured to provide a very personalised service, contrary to popular beliefs.

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