The Relationship Between Emotional Labor and Work-Family Conflict among Hotel Employees

What is it about?

The purpose of the study is to determine the relationship between emotional labor and work-family conflict. The data were collected from 302 hotel employees working in ten hotels, which are classified as boutique and three to five star hotels in İzmir.The analyses indicate that surface and genuine acting are positively related with time-based work-family conflict; surface and deep acting are positively related with behavioral-based work-family conflict. Employees displaying genuine acting experience time-based work-family conflict and employees displaying deep acting experience behavioral-based work-family conflict. Employees who display surface acting experience both time-based and behavioral-based work-family conflicts. The regression analysis indicates that surface acting explains both time-based and behavioral-based work-family conflicts.

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