What is it about?
This paper aims to present a multicriteria model for evaluating and classifying organizational performance with respect to the best practices in management.
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Why is it important?
The proposed multicriteria model is based on the ELECTRE TRI method for obtaining degrees of credibility and ratings of organizational performance. An experimental study was conducted to investigate the application of the proposed model. Rating scales, based on Likert (1932), were used and a set of criteria was inspired by the following awards for management excellence: the Deming Prize, the Malcolm Baldridge Award, the National Quality Award and European Quality Award. As a result, it was possible to obtain a classification and to identify the criteria of excellence that should be prioritized to improve the classification achieved by an organization.
Perspectives
This paper should support organizational managers in improving the competitive level of their companies.
Professor Helder Gomes Costa
Universidade Federal Fluminense
Read the Original
This page is a summary of: Modelo multicritério para avaliação e classificação da gestão organizacional: proposta e caso de uso, Production, September 2014, FapUNIFESP (SciELO),
DOI: 10.1590/s0103-65132013005000046.
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