This shareable PDF can be hosted on any platform or network and is fully compliant with publisher copyright.
This publication has not yet been explained in plain language by the author(s). However, you can still read the publication.
If you are one of the authors, claim this publication so you can create a plain language summary to help more people find, understand and use it.
This page is a summary of: Effects of human agent service quality in an instant messaging decision support system on the customer's trust building, International Journal of Services and Standards, January 2012, Inderscience Publishers,
DOI: 10.1504/ijss.2012.048440.
You can read the full text:
The following have contributed to this page
