A multi-criteria decision-making approach for prioritising PSS implementation in smart cities

What is it about?

The latest economic and environmental changes together with the development of technology, fostered interest in ‘smart cities’ and smart city product-service system (SCPSS): bundle of products and services aimed at fuelling sustainable economic growth with a wise management of resources. Since budget constraint prevents a massive implementation of all the possible SCPSS, this paper expands the engineering value assessment (EVA) method and adopt it to assess and prioritise SCPSS from three perspectives: 1) the municipality; 2) the citizens; 3) other stakeholders. EVA method is based on two steps, and for each of them proposes a MCDM method. The contribution of this study is twofold: first, it complements the EVA method with the definition of specific evaluation criteria for external stakeholder that play a crucial role into the smart city paradigm; second, it describes the application of the method for the selection and prioritisation of SCPSS in Bergamo.

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Photo by NeONBRAND on Unsplash

Photo by NeONBRAND on Unsplash

Why is it important?

The goal of this paper is to adopt the EVA method into the context of SCPSS and to extend it further by introducing a third actor perspective into the solutions analysis with the goal of prioritising different SCPSS solutions. More than studying the customer and the provider perspectives formerly proposed by the EVA, this paper would introduce a third perspective, the one from stakeholders’. Thus this work illustrates the extension of the EVA method and its exemplary adoption in a case study to evaluate SCPSS.