What is it about?
In this paper, a case study of automotive supplier has been discussed and solution is identified using TOC tools for TQM implementation problem. This method provides the systems and practices for better TQM implementation and achieving continuous improvement in all spheres of the organisation.
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Why is it important?
The quality management system of the organisation plays a fundamental role in producing goods and services that meet not only stated needs but also the implied needs of the customer. The process of continuous improvement has become a part of the organisational culture for various organisations. Theory of constraints-based TQM seeks to develop and propagate such a culture.
Perspectives
Its about a case study where TQM was implemented using TOC principles. TOC principles were used to identify and eliminate the constraints in implementing TQM in an Automotive supplier organisation.
Shradha Gupta
Malaviya National Institute of Technology
Read the Original
This page is a summary of: TOC-based TQM implementation: a case study of automotive supplier, International Journal of Intercultural Information Management, January 2013, Inderscience Publishers,
DOI: 10.1504/ijiim.2013.059975.
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